Fix payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question virtually information technology, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the superlative, select Alerts Notification bell icon.
  3. If you accept a red alert, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If at that place's a problem with 1 payment method you lot tin try paying with a different one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new i.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit card errors

At that place may exist a problem with your credit or debit card if you see ane of the following error letters:

  • "Unable to procedure payment: low card balance"
  • "Unable to complete transaction. Delight apply another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this bill of fare info or endeavour another card"

To prepare these errors, try the following steps:

Make sure your carte & accost information is upward to engagement

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method yous are trying to use for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your card address matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Observe the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your bill of fare.
  5. If needed, update the address.

Then, try your purchase again.

Submit whatever actress data that is requested

If the error message is followed past instructions for submitting additional information to Google, please submit information technology. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make sure you have enough to complete the buy.

Contact your bank or card issuer

Your card may have specific restrictions which crusade the transaction to be declined. Contact the institution that issued your bill of fare to inquire virtually the transaction and come across if they know the reason for the turn down.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you see "Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We demand a piddling more information to protect your account confronting fraud.
  • We demand a piffling more than data to comply with EU law (Customers from European Union member states simply).

To help set these issues:

  1. Become to the payments centre.
  2. Take action on whatsoever errors or requests in the payments heart.
    • Yous might need to verify your identity earlier yous tin can buy annihilation through your Google Account.
  3. Make certain your name, accost, and payment information are upwards to appointment.

If you are trying to pay by directly carrier billing (pay through your mobile service provider bill)

If you lot're having problem paying through directly carrier billing, try the post-obit:

  • Make certain you're connected to your carrier network, directly or by wi-fi.
  • Brand sure you've added direct carrier billing every bit a payment method.
  • Make sure y'all're using the local currency.

If y'all notwithstanding take issues, contact your mobile telephone service provider for help.

If y'all tin't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to set up the upshot.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for data & provide annihilation that's asked for.
  3. Check that your accost is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the carte earlier yous can use information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside two days, you lot'll detect a temporary accuse on your card argument along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method again:

  1. Ostend which menu you lot desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Look up to 2 days.
    • If more than ii days: Check your carte statement. Yous should notice a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "bill of fare is ineligible"

You can't use this card for this buy. Try to brand the purchase again with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new carte.

If you apply dual SIM card devices

Check if the right SIM carte is in slot one and remove any SIM card from slot 2.

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